Listen to the Joystiq Podcast (because your ears can't read)
GameDaily
Add to: My AOL, MyYahoo, Google, Bloglines
Joystiq presents

Capcom apologizes for your Trials and Tribulations


Being one of the folks to receive their copy of Phoenix Wright: Trials and Tribulations directly from Capcom, this blogger found himself receiving the game a month late and without the plush figure bonus that had been promised (in retrospect, however, that probably is a good thing). And, what has Capcom done to correct this? They've issued out an apology.

Other than the usual "we're sorry" stuff, Capcom has offered to ship out the plush separately to those who've pre-ordered the game before 10/29. Also, they're providing a coupon good for 10% off (code: PWthanksyou) at their online store. If you want to read the full apology, head past the break.



To our loyal Capcom Store customers:

Capcom would like to sincerely apologize for the confusion and troubles caused by the recent shortage of Phoenix Wright: Ace Attorney: Trials & Tribulations in our online store. Please accept our deepest apology; We were caught off-guard by the strong fan reaction to our offer and stumbled. We are taking this very seriously and promise that we will not have issues like this going forward.

Our pre-order total for Phoenix Wright: Ace Attorney: Trials & Tribulations was more than double our pre-sale estimates. We found similar enthusiasm for the game throughout our retail partners which immediately created a shortage of the product. As a result, many of our loyal online customers did not receive the game until a month after it was released. We also offered a Phoenix Wright plush toy to all those who pre-ordered the game. Some of you did not receive the plush toy when the game finally did arrive.

We want to do what we can to remedy this situation. We have more Phoenix Wright plush toys in our warehouse now and all customers who placed their order before 10/23, but did not receive the Phoenix Wright plush, will be receiving one in a few days. Also, we are extending our Thank You coupon to the end of December in the hopes that it will, in a small way, thank you all for your patience, loyalty and understanding.

Please use coupon code PWthanksyou in the Capcom store at checkout for 10% off of you entire purchase through 12/31/2007. We apologize again for the inconvenience.

Sincerely,

Darin Johnston
Customer Support & eCommerce Manager
Capcom Entertainment, Inc.

Related Headlines

Reader Comments (Page 1 of 1)

Gaming to Go!We debate the hot topics!

This Month's New Games

Name Date
Bleach: Dark Souls
Oct 6
Legend of Kage 2
Oct 6
Crash: Mind Over Mutant
Oct 6
Spectrobes: Beyond the Portals
Oct 6
My Japanese Coach
Oct 14
Korg DS-10
Oct 14
Naruto: Path of the Ninja 2 Oct 14
FIFA Soccer 09 Oct 14
Populous Oct 14
Rock Revolution
Oct 14
Castlevania: Order of Ecclesia
Oct 21
Theresia
Oct 21
Spider-Man: Web of Shadows Oct 21
Away: Shuffle Dungeon
Oct 21
Tornado
Oct 21
Spyro: Dawn of the Dragon
Oct 21
What's Cooking? With Jamie Oliver Oct 21
MySims Kingdom
Oct 28
Ninjatown Oct 28

Get homebrew on your DS!

Popular on DS Fanboy

The story
More like it
Nintendo reveals the DSi
News
Lock's Quest review
Reviews
BTS: Cakemania
BTS
G2G: Clubhouse Games
Gaming to Go
Preview: Big Bang Mini
Features
Features
Another Week in ... (50)
Bury the Shovelware (14)
Contests / Giveaways (19)
DS Daily (561)
DS Fanboy Lite (42)
DS Fanboy poll (41)
Friday video (70)
Game Night (156)
Gaming to Go (14)
Items of Import (7)
Metareview (58)
Point/Counterpoint (5)
Promotional Consideration (57)
Show and Tell (72)
The DS Life (66)
What are you playing? (90)
Bits
Accessories (147)
Downloads (68)
Fan stuff (1418)
Features (291)
GBA (129)
Hacks (82)
Homebrew (229)
How-tos (75)
Imports (936)
Interviews (155)
Meta (134)
Mods (17)
News (3315)
Nintendo Wi-Fi (190)
Reviews (191)
Sales (196)
Screens (989)
Video (732)
Rumors (192)

RESOURCES

RSS NEWSFEEDS

Powered by Blogsmith

Featured Galleries

Show and Tell: Epic
Goodbye, GBA slot
Mario & Luigi 3
Nintendo DSi
Chocobo and the Magic Storybook: The Witch, The Maiden, and the Five Heroes
Shaun White Snowboarding
Show and Tell: Painted love
Show and Tell: It's dangerous to craft alone! Learn this.
Lock's Quest Custom DS Lite

 

Most Commented On (14 days)

Recent Comments

Weblogs, Inc. Network

  • Autos
    • Autoblog
    • AutoblogGreen
    • Autoblog Spanish
    • Autoblog Chinese
    • Autoblog Simplified Chinese
  • Technology
    • Download Squad
    • Engadget
    • Engadget HD
    • Engadget Mobile
    • Engadget Chinese
    • Engadget Simplified Chinese
    • Engadget Japanese
    • Engadget Germany
    • Engadget Korea
    • Engadget Polska
    • Engadget Spanish
    • Switched
    • TUAW (Apple)
  • Lifestyle
    • AisleDash
    • DIY Life
    • Gadling
    • Green Daily
    • Luxist
    • ParentDish
    • Slashfood
    • StyleList Blog
    • That's Fit
  • Gaming
    • Joystiq
    • DS Fanboy
    • Massively
    • Nintendo Wii Fanboy
    • PS3 Fanboy
    • PSP Fanboy
    • WoW Insider
    • Xbox 360 Fanboy
    • Big Download
  • Entertainment
    • Cinematical
    • TV Squad
  • Finance
    • BloggingBuyouts
    • BloggingStocks
    • WalletPop
  • Sports
    • FanHouse Main
    • NFL
    • NBA
    • MLB
    • NCAA Football
    • NCAA Basketball
    • NASCAR
    • NHL
    • Golf
    • Free Fantasy Football
  • Also on AOL
    • African-American Culture
    • Cars
    • Games
    • Maps
    • Money
    • Movies
    • Music
    • News
    • Radio
    • Sports
    • Stock Quotes
    • Television
    • Travel

Other Weblogs Inc. Network blogs you might be interested in:

PS3 Fanboy
  • Trophies: Tom Clancy's EndWar
  • Guitar Hero: World Tour premium bundle will be $240
  • Rock Band official site updated with customizable products
WOW Insider
  • Holy and Protection buffs incoming for Paladins
  • When is it fair for classes to share?
  • Skill Mastery: Bloodsurge
Xbox 360 Fanboy
  • Ask X3F: Cheevoholic edition
  • Tune into Saints Row 2's radio soundtrack
  • Eight Deadly Sins of Gears 2's Horde mode
Nintendo Wii Fanboy
  • Disaster: Day of Orange Jumpsuits
  • Animal Crossing: City Folk in Creepy Mii Masks
  • Platinum working toward HappyESRB with MadWorld
PSP Fanboy
  • What Sony's John Koller thinks about the DSi
  • Two new Dissidia vids teach us how to fight
  • PSP Brite preview reveals battery life and details on firmware 4.20
Big Download Blog
  • More changes in the latest top 10 best selling PC games list
  • New head for EA Sims label announced
  • NCsoft promotes director at Carbine Studios
Fanhouse Golf Blog
  • Boo Weekley on 'The Tonight Show'
  • John Daly Comes Up With Another Fail-safe Plan, European Tour in 2009
  • Golf's Winners and Losers of 2008